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Collection Skill & Management

Collection Skill & Management

24 - 25 Januari 2024

09:00-

16:00

Hotel Jakarta

Description

Peran seorang collector sangat penting dalam menentukan tingkat keberhasilan perusahaan dalam penagihan. Sehingga dibutuhkan keahlian dan teknik-teknik yang jitu dalam proses penagihan. Dalam pelatihan Collection Skill & Management ini, yang dikhususkan bagi para collector terutama di perusahaan-perusahaan financial seperti bank, leasing dll, para peserta akan dibekali pemahaman peran collector, strategi dan teknik penagihan serta pengukuran keberhasilan.
Tujuan
  • Memahami peran dan fungsi Collection.
  • Memahami posisi Collection terhadap bisnis secara keseluruhan.
  • Memahami kapan dan bagaimana caranya untuk menagih
  • Memahami Good Collection Officer Profile
  • Topik
  • COLLECTION SKILLS
    a. Collection Is A “Balancing Act”
    b. Collection Objective And Strategy
    c. Reasons For Delinquency
    d. Good Collection Officer Profile
  • COLLECTION STRATEGY
    a. Collection Process
    b. Collection Model
    c. Strategy By Risk Segmentation
    d. Front-End Strategy
    e. Control The Risk & Reduce Loss
    f. Bankruptcy Prevention Strategy / Tools
    g. Strategy For Recovery
  • COLLECTION TECHNIQUES
    a. Effective Collection Call
    b. File And Documentation
    c. Fact Findings
    d. Practice And Tips For Collection Call
    e. Handling And Responding
    f. Dealing With Difficult People
  • COLLECTION TOOLS
    a. Information Required
    b. Automatic Collection System
    c. Inbound Calling & Auto Dial
    d. Scripting & Quick Payment Receipt Tools
    e. Third Party Collections
  • COLLECTION M.I.S
    a. Delinquency Rate & Flow Rate
    b. Performance Measurement
    c. Contact & Promise Rate
  • Target Peserta
    Fasilitas dan Kelengkapan Training

    Cost

    Online

    Rp. 3.750.000/ Individu

    Rp. 3.500.000/ Individu (Min 3 Orang)

    Offline

    Rp. 5.500.000/ Individu

    Rp. 5.000.000/ Individu (Min 3 Orang)

    Status event

    Waiting

    WhatsApp Support Chat